Terms and Conditions for ISA Exam Prep

Last Updated: October 5, 2025

Welcome to ISA Exam Prep!

These Terms of Service ("Terms") govern your use of the ISA Exam Prep educational platform ("Platform") and the services provided by Nordic Social Media AB. By using our Platform and services, you agree to these Terms.

1. Description of ISA Exam Prep

ISA Exam Prep is an educational platform that provides comprehensive preparation materials for the ISA Certified Arborist Exam. Our platform includes expert-created course content, interactive quizzes, video recordings, and practice exams designed to help candidates pass the ISA Certified Arborist Exam.

2. Course Access and Usage Rights

When you purchase access to our course, you gain lifetime access to the educational materials provided. You may use these materials for your personal study and exam preparation. You do not have the right to:
- Share, distribute, or resell the course materials
- Record, reproduce, or broadcast the video content
- Use the materials for commercial training purposes
- Reverse engineer or attempt to extract the course content

3. Pass Guarantee Policy

We offer a pass guarantee for students who complete the full course. If you complete all course materials and do not pass the ISA Certified Arborist Exam on your first attempt, you may request a full refund by providing:
- Proof of course completion
- Official exam results showing failure
- Request submitted within 30 days of exam date

4. User Data and Privacy

We collect and store user data, including name, email, payment information, and course progress, as necessary to provide our educational services. For details on how we handle your data, please refer to our Privacy Policy.

5. Non-Personal Data Collection

We use web cookies and analytics tools to collect non-personal data for the purpose of improving our educational platform and user experience.

6. Intellectual Property

All course content, including but not limited to videos, text materials, quizzes, and assessments, is the intellectual property of Nordic Social Media AB and our content creators. Unauthorized use or distribution is strictly prohibited.

7. Disclaimer

While we strive to provide comprehensive and accurate educational content, we cannot guarantee that completion of our course will result in passing the ISA Certified Arborist Exam. Success depends on individual effort, understanding, and exam performance.

8. Governing Law

These Terms are governed by the laws of Sweden.

9. Updates to the Terms

We may update these Terms from time to time. Users will be notified of any changes via email.

10. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at support@isaexamprep.com.

Thank you for choosing ISA Exam Prep!